Trust built from real customer recommendations.

No public complaints. Just constructive feedback.

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Highly Recommended

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From completed services to visible trust.

A verified process built around real customer trust.

1

Service completed

A business can send the customer a recommendation request, or a genuine customer can start a recommendation themselves from the business's profile.

2

Customer responds

The customer answers one simple question: would they use the business again? Customer-started recommendations are published after the business confirms they were a genuine customer. If the business rejects them, genuine customers can appeal and provide supporting evidence for review.

3

Recommendation score updates

Both Would Use Again and Would Not Use Again responses count towards the public recommendation percentage.

4

Private feedback stays private

Would Not Use Again still affects the public score, but the customer's written feedback stays private rather than becoming a public complaint.

Common questions. Straight answers.

For businesses

Adding your profile, sending requests and building trust.

Is Would Use Again free?

Yes. Creating a business profile and collecting recommendations will ALWAYS be free. Optional paid extras may come later, but collecting recommendations and building trust on Would Use Again will never go behind a paywall.

Can anyone review my business?

No. Recommendations must be linked to a genuine completed service. You can send customers recommendation requests directly, and customers can also leave a recommendation from your profile. If a customer starts the recommendation, you are only asked to confirm that they were a genuine customer. You do not see whether they selected Would Use Again or Would Not Use Again before confirming them.

Do customers need to sign up?

No. Customers do not need to sign up, create an account or log in. They simply open the recommendation request and respond.

How do I get recommendations on my profile?

Send recommendation requests after completed services using either the customerโ€™s email address or mobile number. Genuine customers can also start a recommendation themselves directly from your public profile.

Can I send requests by mobile instead of email?

Yes. You can send a recommendation request using either a customer email address or a mobile number.

How do Would Not Use Again responses work?

They still count towards your percentage, so the score stays honest. The written feedback stays private, which means useful feedback without turning your profile into a public complaints board. Learn how trust works.

Can I add more than one business?

Absolutely. You can manage multiple businesses from one account and switch between them whenever you need.

Do I need a profile photo?

Not at all. A logo is enough to get started. You can always add a profile photo later if you want customers to see the person behind the business.

For customers

Finding businesses, responding to requests and privacy.

Can anyone leave a recommendation?

Recommendations must be linked to a genuine completed service. A business can send you a recommendation request, or you can start a recommendation yourself from its profile. If you start one yourself, the business is asked only to confirm that you were genuinely a customer. They do not see whether you selected Would Use Again or Would Not Use Again before confirming. If they reject your request and you believe this is incorrect, you can appeal and provide supporting evidence for review.

Can businesses only ask happy customers?

Businesses choose who they send recommendation requests to, but customers do not have to wait to be asked. Any genuine customer can start a recommendation directly from the business's profile. The business only confirms whether they were genuinely a customer and does not see their answer first. If a genuine customer is rejected, they can appeal and provide evidence for review. Learn more about recommendation trust.

Can I trust the scores?

Recommendations are linked to completed services and customers verify their email address or mobile number. Genuine customers can also start a recommendation themselves, so businesses do not control who gets the opportunity to respond. For customer-started recommendations, the business only confirms whether the person was genuinely a customer and cannot see their answer first. Rejected customers can appeal and provide evidence for review. Both Would Use Again and Would Not Use Again responses affect the percentage. See the full trust process.

Do I need to sign up to leave a recommendation?

No. There is no account to create and no login required. You respond through the recommendation request and answer one question: "Would you use them again?"

Do I have to leave my full name?

No. You can leave your full name, first name, initials or no name at all. We understand some customers prefer privacy, especially for more personal or sensitive services.

How do I find a business?

Search by business name, service or location. You can quickly see businesses with real customer recommendations and a clear Would Use Again score.

Can I browse recommended businesses?

Yes. The homepage highlights recommended businesses, new businesses and recent recommendations, so it is easy to discover trusted local services.

Is this just another review website?

Not really. Would Use Again is built around one simple question: would this customer use the business again? Both responses affect the score, while written Would Not Use Again feedback stays private between the customer and the business. Read why negative feedback is private.

Start building stronger customer trust.

Create your profile, send your first recommendation requests and build trust through customer responses.

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